Customer Service Hours
Monday – Friday: 9AM-5PM PST
Please allow 24 hours for a response
My CC keeps getting declined?
You must enter in the exact address that is on file with your CC company. Please contact your CC company to obtain your address on file.
What is your contact information?
Please email us at firstname.lastname@example.org
*Check your spam mail for tickets
ALL SALES ARE FINAL – NO REFUNDS FOR ANY REASON
Where to stay:
Any hotel near Westport or Downtown Kansas City
Are there any seats to sit in if I do not purchase a table?
Will there be security at the event?
Yes, we have staffed an entire security team to ensure the safety of all our guests.
What are the age restrictions?
Strictly enforced. 21+
What is the dress code?
All attendees are encouraged to wear a masquerade mask. Dress to impress. Male dress code is “business casual.” You don’t have to wear a tie, but dress like you are applying for a management position. (That means: no hats, tennis shoes/sandals/work boots, shorts, T-shirts, jerseys, athletic attire, denim jeans, baggy pants, etc.) A collared button-down shirt and nice slacks is ideal. Please, gentleman, this is strictly enforced.
Will there be Uber/cabs/limo’s available?
Yes, we have notified major cab companies about the event as well as Uber and Lyft. It is advised to plan ahead for transportation. Call for a ride 30-45 minutes prior to your expected departure.
Is there a coat check?
Yes, a coat check will be provided for $4 each article of clothing or item.
Will there be food?
Yes, with VIP tickets.
Is there a group rate?
YES, for groups of 5+. Please use Promo Code “Group” to save $$!
What does the open bar include?
Unlimited premium liquor, beer and wine for 5 hours plus midnight champagne toast.
Where can I get tickets?
This year the only way to purchase tickets is directly through our website. We do not advise purchasing tickets from third parties or any other website as they may be counterfeit. ALL tickets will be scanned in order to enter.
Can I bring in outside food or drink?
No food or drink in any form may be brought in. This includes water.
Is there a smoking area?
Can I leave the event and re-enter?
Yes, but make sure to keep your wristband on at all times.
If I put my wristband on too tight or too loose or if I lose it can I get another one?
No, due to fraud and official capacity counts no additional wristbands will be given out. Make sure to put your wristband on correctly and comfortably.
Who should I contact during the event if I have an issue or problem?
Please notify the nearest security officer, police officer or management staff.
Can I wear hats or boots?
Can I wear jeans?
When is last call and when is the party over? When do the doors open?
Last call is at 1am and the party ends at 1:30am. Doors are at 9pm.